If the order is placed by 2 p.m. CET on a working day, it will be shipped on the same working day. Orders placed after 2 p.m. CET will be shipped on the next working day. All customize products are made to order, so we take 1-4 working days to prepare your order.

Delivery to Lithuania usually takes 1-3 working days;
to Estonia, Latvia, and Germany – 4-5 working days;
to other European countries- 5-8 working days;
to the United States of America- 8-10 working days.
to other countries- 8-14 working days.

Contact us at info@saunaguru.eu. We will send you the return form and other return-related information. Buyer is responsible for shipping costs when returning an order.

Shipping prices are from 5 Eur. Shipping price depends on the country and product. You will see the exact shipping price after you put items into the cart and proceed to checkout.

Generally, no. Custom items with personalized names, are non-returnable and non-refundable. This is because they are made specifically for you and can't be resold to someone else. However, there might be exceptions.

Manufacturing Defect: If the hat itself has a defect, you likely can return it for a replacement or refund.