Shipping info
When will my order be shipped
If the order is placed by 2 p.m. CET on a working day, it will be shipped on the same working day. Orders placed after 2 p.m. CET will be shipped on the next working day. All customize products are made to order, so we take 1-4 working days to prepare your order.
When will my order arrive?
Delivery to Lithuania usually takes 1-3 working days;
to Estonia, Latvia, and Germany – 4-5 working days;
to other European countries- 5-8 working days;
to the United States of America- 8-10 working days.
to other countries- 8-14 working days.
How do I return a product?
Contact us at info@saunaguru.com. We will send you the return form and other return-related information. Buyer is responsible for shipping costs when returning an order.
What are the shipping prices?
Shipping prices are from 5 Eur. Shipping price depends on the country and product. You will see the exact shipping price after you put items into the cart and proceed to checkout.
Can I return hat with custom name?
We will gladly accept unworn, unwashed or otherwise unaltered items.